At MyRuby, customer satisfaction is important to us. If you receive a damaged, leaking, defective, or incorrect product, we are happy to assist with a replacement or refund. To ensure a smooth claim process, customers must contact us within 3 days of delivery and provide the required proof for verification.

• Returns and replacements are accepted for damaged, leaking, defective, or wrong products.
• An unboxing video is mandatory for all return, refund, and replacement claims.
• Refunds are processed within 3 business days after claim approval.
• Used, opened, or partially used perfumes and attars are not eligible for return or exchange.